Privacy policy

At Humphreys Collection, we are committed to protecting your privacy and handling your personal data with transparency, care, and integrity. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Contact Us

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: humphreyscollection@gmail.com

The Information We Collect

When you visit our website, we may collect the following types of personal information:

1. Information You Provide to Us

When you place an order or contact us, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify and payment providers)

2. Device & Usage Information

When you browse our site, we automatically collect:

  • IP address

  • Browser type and device information

  • Time zone

  • Pages viewed and interaction behaviour

  • Referral sources and search terms

This helps us improve your experience and optimise our website.

3. Customer Support Information

If you contact us, we may collect any information you provide to help resolve your query efficiently.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Deliver products and provide order updates

  • Communicate with your purchase or enquiries

  • Prevent fraud and ensure secure transactions

  • Improve our website and customer experience

  • Send marketing communications (only if you have opted in)

Lawful Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

  • Contractual necessity – to fulfil your order

  • Legal obligations – for tax and compliance purposes

  • Legitimate interests – to improve our services and prevent fraud

  • Consent – for marketing communications

Sharing Your Information

We only share your information where necessary and with trusted partners, including:

  • Shopify (to power our online store)

  • Payment providers (to securely process transactions)

  • Shipping and fulfilment partners (to deliver your order)

  • Analytics and marketing platforms (to improve our services)

We may also disclose information if required by law or to protect our rights.

International Data Transfers

Your information may be processed outside the UK (including the EU, Canada, and the United States) through Shopify and its partners. These transfers are safeguarded using appropriate legal mechanisms.

Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil your order

  • Meet legal and accounting obligations

  • Resolve disputes

You may request deletion of your data at any time (see “Your Rights”).


Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

To exercise these rights, please contact us via email.

You also have the right to lodge a complaint with the Information Commissioner's Office.

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyse site traffic, and support our marketing efforts.

Cookies may include:

  • Essential cookies (for checkout and security)

  • Performance cookies (analytics)

  • Marketing cookies (advertising and retargeting)

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Marketing & Advertising

With your consent, we may use your data to provide relevant marketing communications and personalised advertising.

This may include:

  • Email marketing

  • Social media advertising

  • Retargeting campaigns

You can opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Adjusting your browser or ad settings

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.


Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.


Complaints

If you have concerns about how we handle your data, please contact us first so we can resolve the issue.

If you are not satisfied, you may contact us on humphreyscollection@gmail.com

Last Updated: May 2026